AirMed FAQ

Answers to frequently asked questions about AirMed products & services.

General

AirMed is a seed-to-sale software platform that manages all aspects of cannabis production, processing and distribution and helps businesses meet compliance for various levels of government. And AirMed goes beyond compliance by offering the broadest feature set in the industry. Our software provides the control, visibility and insight to not only meet compliance but to take your business to the next level. For more information visit our Products page.

AirMed is delivered through a SaaS (software-as-a-service) model and is accessed solely through a web-browser interface. Because AirMed is a hosted solution, the application can be accessed from anywhere the Internet is available (or mobile data for phones/tablets), and no additional software is required.

Yes, AirMed is designed to be mobile friendly, so the interface adjusts appropriately for phone, tablet and desktop screen sizes. Currently AirMed is compatible with any web browser that implements the latest HTML 5 standards.

Yes, totally! AirMed is designed for all production facility sizes and types. And we provide a turn-key solution with hardware and software to help micros get up and running quickly and easily. See our Ecosystem page or our Document Library for more information. Oh, and did you know that we offer special discounted pricing for micros?

Our founders have spent more than 25 years creating software for high-consequence industries and have assembled a team of seasoned specialists who understand the challenges you face. We used our expertise to create a mission-critical seed-to-sale solution that facilitates compliance and best practices for your cannabis business. Plus, we’ve built a complete ecosystem of products and services to offer a turn-key solution for cannabis businesses. Wherever your business fits in the supply chain, AirMed will help you cultivate success.

Yes. We offer full support throughout your license application process and provide documentation that outlines how AirMed meets Health Canada requirements. If you plan to use AirMed for compliance after you are licensed, you submit the documents we supply as part of your application. We also partner with specialists in licensing applications and business management if you need more help.

After the system has been configured for your organization, your account will be put on hold while you go through the application process. When you receive your license, you’ll need to notify us. We’ll activate your subscription, and you’ll go live with the software.

Compliance

Yes, of course! AirMed software is specifically designed to meet or exceed the Cannabis Act regulations and includes full audit support capabilities and comprehensive reporting. AirMed regularly passes Health Canada inspections. For more information visit our Compliance page.

AirMed software is designed to support and comply with federal, provincial and local legislation. In fact, AirMed meets the USA’s FDA 21 CFR Part 11 regulations. Those are considered to be some of the most comprehensive electronic record keeping specifications in the world and are the basis for the standards set by many regulatory agencies in other countries.

Yes. AirMed pulls all the required information for government reporting, whether monthly, quarterly, or annually. AirMed has built-in reports for Cannabis Licensing & Tracking System (CTLS) and Canada Revenue Agency (CRA) with supporting reports to provide the validation detail. Our software lets you export data to other systems or print reports to retain the required information outside of AirMed as archived printed or electronic records.

Every action/workflow in AirMed is auditable, and built-in audit reports & forms provide complete product traceability. Inventory, recall, destruction and other reports can be generated as needed, and authorized site auditors can be given access to perform inspections of records. AirMed retains all records indefinitely and also lets you export or print reports that can be held for required retention periods for audit purposes.

Good Production Practices requires more than what any software application can provide. GPP, sometimes referred to as GMP (Good Manufacturing Practices), involves all production processes as well as site safety, security & sanitation, worker actions and more. But, yes, AirMed has been designed to offer the electronic management necessary to meet Health Canada’s GPP requirements. You can also use AirMed with ISO9000 and other international GPP, GMP or QMS (quality management system) standards.

Implementation

As a cloud-based system, there is no hardware to install so set up consists mainly of configuring the software to meet your needs. The rest of the time involves learning to use the system and getting your employees up and running. Our implementation begins with a kick-off meeting to provide you with all the information you need to move forward and then follows four steps: Learn; Configure; Train; and Go Live.

Yes. AirMed has a built-in elearning system with self-paced videos complete with exercises to train you to use the software functionality. AirMed Learn is a shared practice database that contains the same features that your production environment will have and is populated with sample data for all areas of the system. And you can continue to learn and experiment at any time. AirMed Learn will be available whenever you want to refresh your knowledge or train new employees.

The time it takes to implement AirMed varies from organization to organization depending on the size and complexity of the operation. For micros, basic system configuration for cultivation can be completed as soon as you sign up with AirMed. This means that when you receive your license, you can go live almost immediately. Setting up for extractions, consumables and other more complex processes can take longer. Since these typically happen after a cultivation cycle, there should be no delay.

Yes. With AirMed you can implement only the functionality you need right now. For example, you can start by implementing the AirMed Grow module, then when you expand your operation, you add modules that meet your current needs for performing extractions, packaging for provincial sales, selling to medical patients or whatever your business entails.

Yes. We offer an API (application programming interface) that allows the creation of integrations with other systems.

Security & Privacy

AirMed is a Cloud-based platform hosted in a third-party, Tier 3, SSAE 18 SOC1/SOC2 compliant, hardened data center in Canada, and all data remains in Canada. The same data center is used by Canadian banks and government agencies to secure their web-based applications. All data in AirMed is protected by fully managed and monitored enterprise firewalls and intrusion detection/prevention systems.

Yes. All communication between the browser and the server is encrypted using SSL. Sensitive data is additionally encrypted while at rest in the database. When a barcode is scanned, the resulting code is input into a field within the web browser. This data is then encrypted and sent to the server for processing.

Yes. Administrators can configure access based on an employee security profile so that individual workers only have access to the functions and data that relates to their job responsibilities. Electronic signatures and multi-factor authentication ensure only authorized users can access information and complete tasks. Full audit trails for every record and every action in the system allows administrators to review changes anywhere at any time.

Yes. All data is backed-up both locally in the data centre for near-line recovery and to a secure offsite location in Canada for disaster recovery purposes.

Don't see your question on the list?

Check out our Document Library where we have downloadable PDFs with more detailed information. You can also give us a call at 1-877-313-2442 or send an email to info @ airmed.ca. We’ll be happy to provide you with the information you need. You can also download our free Seed-to-Sale Software Buyer’s Guide by clicking the button below.